The Texas Department of Transportation (TxDOT) is warning toll road customers across Texas about an increase in fraudulent text messages impersonating TxTag. These scams, known as “smishing” (SMS phishing), claim that recipients have an outstanding toll balance or past-due payment and attempt to trick them into clicking malicious links.
TxDOT reports that these fraudulent messages have been circulating since April but have increased in recent weeks. In response, the agency is actively working to take down fraudulent websites and prevent further scams.
TxTag prioritizes the security of customer accounts and verification processes. While TxTag does communicate with customers via email, text messages, and outbound phone calls, it does not send text messages about final payment reminders or past-due balances. Any legitimate text messages from TxTag will come from the short code 22498.
To protect themselves, TxDOT urges TxTag customers to remain cautious and take the following precautions:
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Do not click on any links in unsolicited messages claiming to be from TxTag.
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Verify all communication by visiting the official TxTag website at TxTag.org or calling 1-888-468-9824.
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Ensure account security by confirming email and text notifications through their TxTag account settings.
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Report fraudulent messages to the Federal Bureau of Investigation’s (FBI) Internet Crime Complaint Center (IC3) at www.ic3.gov.
Customers who suspect they have received a scam message should contact TxTag customer service directly and avoid responding to suspicious texts, emails, or phone calls. TxTag also requires identity verification before discussing account details, further ensuring customer security.
TxDOT continues to monitor the situation and encourages the public to remain alert to these deceptive tactics. By staying informed and cautious, Texas toll customers can help prevent falling victim to these scams.
